I treat improvement as a daily habit, not a periodic program.

I empower the people closest to problems to flag them immediately.

I respond to people who stop a process with support, not punishment.

I ask why known-broken processes haven't been fixed and remove the obstacle.

I act on the input I request rather than collecting and ignoring it.

I look for small improvements constantly, not just big fixes occasionally.

I model the never-satisfied pursuit of getting better at what matters.

I make it safe to interrupt work in the name of quality.

I follow up on flagged problems until they're resolved.

The Andon cords in my organization are functional, not decorative.