I judge decisions by the quality of thinking, not just the outcome.

I recognize that good process can produce bad outcomes, and vice versa.

After failures, I ask where the process failed before asking who failed.

I review successes for bad process that got lucky.

I don't punish bad luck or reward good luck.

I distinguish sound decisions with bad outcomes from reckless ones.

I hold people accountable for process violations, not for chance results.

I fix systems rather than finding scapegoats.

I ask whether information was gathered and risks weighed, not just whether it worked.

My team takes smart risks because they know process is what's judged.