Find Your Tool by What You Feel

Don't know which tool you need? Find the symptom that sounds like your organization and turn to the tool beside it. Each tool links to the page in the workbook where you'll find the assessment, exercises, and action plan.

45 of 45 tools

No one can state why the organization exists, only what it does

Define Your MissionBuild Culture Intentionally
Tool 1 of 45 — page 9

New hires finish onboarding without ever absorbing the culture

Tool 2 of 45 — page 13

The stories people repeat don't match the values on the wall

Tool 3 of 45 — page 17

Traditions feel hollow, or get cut the moment things get busy

Tool 4 of 45 — page 21

Small violations are accumulating into a new normal

Defend the VillageBuild Culture Intentionally
Tool 5 of 45 — page 25

You assume leaders arrive fully formed, and the bench is empty

Leaders Are Built, Not BornBuild a Team of Selfless Leaders
Tool 6 of 45 — page 35

You keep having the last word and people have stopped pushing back

Tool 7 of 45 — page 39

The privileges of rank are quietly piling up around you

Tool 8 of 45 — page 43

You're the bottleneck; every answer has to run through you

Tool 9 of 45 — page 47

Credit floats up to leadership and blame rolls downhill

Own the Loss, Share the WinBuild a Team of Selfless Leaders
Tool 10 of 45 — page 51

A good person left, and you never saw it coming

How You Made Them FeelBuild a Team of Selfless Leaders
Tool 11 of 45 — page 55

Every interviewer pictures the ideal candidate differently

Define the PrinceSelect the Right People
Tool 12 of 45 — page 65

You keep training for qualities you should have hired for

Tool 13 of 45 — page 70

You measure what's easy to score, not what predicts success

Own the YardstickSelect the Right People
Tool 14 of 45 — page 74

A star hire is quietly wrecking the team

Avoid the High-Performing AssholeSelect the Right People
Tool 15 of 45 — page 79

One evaluator rejects everyone; another waves everyone through

Santa, Gatekeeper, or SenseiSelect the Right People
Tool 16 of 45 — page 84

Long-tenured people coast on reputation

Earn This Every DaySelect the Right People
Tool 17 of 45 — page 88

Your strongest personality feels like a problem to manage away

Tool 18 of 45 — page 97

Meetings are silent; no one disagrees with you

Don't Be the Emperor – Question AuthorityEmbrace Strong People
Tool 19 of 45 — page 102

You wait until someone fails badly, then let them go

Candor Without CrueltyEmbrace Strong People
Tool 20 of 45 — page 107

You can't tell a mission-driven challenger from a toxic one

Passionate People Not HPAsEmbrace Strong People
Tool 21 of 45 — page 111

Trust feels personal and fragile instead of systemic

Trust Is Rooted in AccountabilityEnforce High Standards
Tool 22 of 45 — page 121

The standards you talk about aren't the ones you check

Inspected vs. ExpectedEnforce High Standards
Tool 23 of 45 — page 125

Accountability only ever flows downward

Accountability Is a Three-Way StreetEnforce High Standards
Tool 24 of 45 — page 129

Correction lands too soft to register or too harsh to feel fair

Accountability That Fits the GroupEnforce High Standards
Tool 25 of 45 — page 134

You're growing faster than your standards can hold

Leadership Is GardeningEnforce High Standards
Tool 26 of 45 — page 138

The same few people shape every decision

The Wisdom of the CrowdCollaborate Deliberately
Tool 27 of 45 — page 147

Your reports look rosy but the floor tells another story

Get to Ground TruthCollaborate Deliberately
Tool 28 of 45 — page 152

Your idea always wins in your own planning meetings

Rank-Off PlanningCollaborate Deliberately
Tool 29 of 45 — page 157

Plans keep falling apart on contact with reality

Murder Your Own IdeasCollaborate Deliberately
Tool 30 of 45 — page 161

People keep getting blindsided by decisions

Everybody Hates SurprisesCollaborate Deliberately
Tool 31 of 45 — page 165

Decisions stall for weeks while everyone waits

Make a F*cking DecisionBuild a Decision Machine
Tool 32 of 45 — page 175

You keep reading new situations through old success

Tool 33 of 45 — page 180

Decisions get made far from where the information lives

Choosing the ChooserBuild a Decision Machine
Tool 34 of 45 — page 185

You hold out for 90 percent and the window closes

70 Percent Is Close EnoughBuild a Decision Machine
Tool 35 of 45 — page 189

Big, irreversible plans launch without being stress-tested

90 Percent? It's Time for a PremortemBuild a Decision Machine
Tool 36 of 45 — page 194

Problems get worked around but never actually fixed

Kaizen as a LifestyleImprove Continuously
Tool 37 of 45 — page 203

No one could step into your role if you left tomorrow

Leave the Team BetterImprove Continuously
Tool 38 of 45 — page 207

‘We're the best,’ and nobody is checking anymore

Status Quo Is Getting FatImprove Continuously
Tool 39 of 45 — page 211

You hit all your numbers but aren't really winning

Measure What Matters MostImprove Continuously
Tool 40 of 45 — page 215

Every improvement has to be a big, disruptive initiative

Evolutions, Not RevolutionsImprove Continuously
Tool 41 of 45 — page 219

Nobody's failing, because nobody's pushing the edges

Horror Movies and Porno MoviesTake Risks & Embrace Failure
Tool 42 of 45 — page 229

People hide mistakes and avoid any real risk

Tool 43 of 45 — page 234

You punish bad outcomes even when the decision was sound

Tool 44 of 45 — page 238

Events pass and no lessons ever get captured

The Debrief Closes the LoopTake Risks & Embrace Failure
Tool 45 of 45 — page 242